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Medical Alert Companies Comparison - Medical Alert Monitoring Systems

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When you compare medical alert companies, you are not comparing companies medical alert device companies but service provider companies. This makes comparison process little tricky. Let me use industry knowledge and experience to act as shopper and market researcher.

Think you are going out to stay at a hotel that you’ve never been to before. We will use this analogy to compare medical alert companies. The hotel may appear clean, have nice surrounding, and great amenities, but the wait staff may not be providing good service you are expecting You may have been better off asking a friend what their experience was like, read reviews by others online, or a review by a local travel critic. That’s where we come in.

Assume the hotel is type of the medical alert monitoring device that you will use. Does it have all of the physical features, functions, or the look and feel that you want?

What kinds of Medical Alert Companies are there?

  • Full Service These medical alert companies provide the entire operation from sales, to equipment service, to central station monitoring, all themselves. They do not source-out the operations to any third parties.
  • Reseller/Marketing Only These medical alert companies take care of the marketing only of the product and service. In today’s digital age, they typically have a website and place ads in magazines, on television, or through retail displays in their storefronts.
  • Partial Service These medical alert companies typically take care of the sales and service, but hire out the central station monitoring to a third party. This is due to the very high costs of opening and maintaining a central monitoring station; especially if it is certified or listed by one or more agencies like Underwriters Laboratories (UL).
  • The hostess is like the sales person you’ll be speaking with. Are they able to give you an accurate estimate of how long your wait time may be for a table? If they tell you they can accommodate your group size, or maybe a request for special accommodations for a handicapper or a child playing areas?
  • The hotel staff is like the customer service representatives and central dispatch operators. These are the people that you or your loved one will spend the most of your time communicating with and get the most satisfaction from. Are they attentive, knowledgeable, friendly, and patient? Are they maintaining the highest standards available and required to have continual training to be sure they are?

Who are then actual Medical Alert Monitoring Companies?

That can sometimes be very difficult finding out who is really who. The full service companies can be easy as they will usually come right out and tell you! The partial service companies will usually tell you who will monitor your loved one typically after you come right out and ask. Very few are up front about it, but some are.

It is not easy to get correct information from some reseller companies. We try to uncover who these companies are, and let you know who is providing the monitoring services for them, so you can read about the actual medical alert company servicing your loved one.

Why You Should Care about Medical Alert Companies?

The full service medical alert companies have a much larger capital and human investment than the partial and marketing only companies. That gives them a vested interest in the quality and care provided to their customers from end-to-end.

The partial service companies have a much greater investment than the reseller/marketing only companies because they take care of the sales, customer service, equipment service, shipping, etc. themselves. They don’t handle the monitoring, but they do more than just market the service.

It is very important to find-out what type of medical alert company you are dealing with. The more services that are under one roof could mean higher customer satisfaction and better quality control.

If you can get a quality, full service, and highly rated company in the same price range as a marketing only or partial company, would you pick the full service company?

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